Shipping Policy

Last Updated: August 5, 2026

Thank you for shopping with ShopIQ USA. This Shipping Policy explains how we process and ship orders within the United States.

1. Order Processing Time

Orders are generally processed within 1–3 business days after an order is placed.

Orders are not normally processed, shipped, or delivered on weekends or federal holidays.

During periods of high order volume, holidays, product launches, or other unusual circumstances, processing times may be longer. If there is a significant delay in processing your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

2. Estimated Delivery Time

After your order has been processed and shipped, typical delivery to addresses within the United States is approximately 5–10 business days.

Estimated delivery times are provided as general estimates and are not guaranteed. Delivery times may vary based on the shipping destination, carrier, product availability, shipping method, weather, holidays, and other factors outside our control.

Total estimated delivery time may include both the processing period and the carrier’s transit time.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow up to 24–72 hours after receiving your shipping confirmation for tracking information to update in the carrier’s system.

4. Shipping Delays and Delivery Issues

Although we work to process and ship orders as quickly as possible, delays may occur because of circumstances outside our control, including:

• High order volume or peak holiday demand

• Severe weather or natural events

• Carrier delays or service disruptions

• Customs or transportation delays, when applicable

• Incorrect, incomplete, or undeliverable shipping information

• Other unexpected events affecting fulfillment or delivery

If your package is delayed or has not arrived within the estimated delivery period, please contact us at support@shopiqusa.com and include your order number. We will review the available tracking information and work with the appropriate shipping provider to assist you.

5. Incorrect or Incomplete Shipping Information

Please carefully review your shipping address and contact information before submitting your order.

If you entered an incorrect or incomplete address, contact us as soon as possible at support@shopiqusa.com. We may be able to update the information if the order has not yet been processed or shipped.

Once an order has been shipped, we may not be able to change the delivery address. If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply before the order can be reshipped.

ShopIQ USA is not responsible for delays, failed deliveries, or additional costs resulting from inaccurate or incomplete shipping information provided at checkout.

6. Lost, Missing, or Stolen Packages

If tracking shows that a package has been delivered but you cannot locate it, please:

• Check around the delivery location and with other members of your household

• Check with neighbors or your building’s management office, if applicable

• Contact the shipping carrier to request additional delivery information or open an investigation

• Contact us at support@shopiqusa.com with your order number so we can review the available information and assist where possible

ShopIQ USA is not responsible for packages that are lost or stolen after the shipping carrier confirms delivery to the address provided by the customer. However, we will make reasonable efforts to help you review the tracking information and determine what options may be available.

7. Shipping Locations

ShopIQ USA currently ships to addresses within the United States.

We do not currently offer international shipping unless otherwise stated on a specific product page or during checkout.

8. Contact Us

If you have questions about shipping or need assistance with an order, please contact our customer support team at:

support@shopiqusa.com

Please include your order number and a brief description of the issue so we can assist you as efficiently as possible.

Thank you for shopping with ShopIQ USA. We appreciate your business and look forward to serving you.