Refund policy

Return & Refund Policy

Last Updated: August 5, 2026

At ShopIQ USA, we want you to be happy with every purchase. If something isn’t right with your order, our customer support team is here to help.

Please review the policy below for information about refunds, replacements, returns, and how to contact us.

Refunds and Replacements

What if my order arrives damaged, defective, or incorrect?

If you receive an item that is damaged, defective, or different from what you ordered, we may offer one of the following, depending on the circumstances:

  • A full or partial refund to your original payment method

  • A replacement or redelivery of the same item at no additional cost

The resolution offered will depend on the nature of the issue, product availability, and the information provided with your request.

How to Request a Refund or Replacement

To request a refund, replacement, or other assistance, please contact us within 4 days of receiving your order.

Email us at support@shopiqusa.com and include:

  • Your full name

  • Your order number

  • A detailed description of the issue

  • Clear photos showing the damage, defect, incorrect item, or other problem

  • A short video when necessary to help verify the issue

Providing complete information helps us review and resolve your request as quickly as possible. We may request additional information or evidence when needed.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of our error, including an incorrect, damaged, or defective item.

Please contact us and receive return authorization and instructions before sending any item back. Returns sent without prior authorization may not be accepted or processed.

Original shipping charges are non-refundable unless otherwise required by applicable law or the return is the result of our error.

Processing Times

Refunds

Once an approved return is received and inspected, we will process the applicable refund to the original payment method. Refunds are generally processed within 10 business days, although the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Replacements

If a replacement is approved and the item is available, the replacement order will generally be processed within 2–3 business days. Delivery times may vary depending on the shipping carrier and destination.

Non-Refundable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Gift cards

  • Sale or clearance items marked as final sale

Return Eligibility and Conditions

To be eligible for a return, items must generally:

  • Be unused and unworn

  • Be in their original condition

  • Include the original packaging when applicable

  • Be returned according to the instructions provided by our customer support team

Requests must be submitted within 4 days of delivery. Requests submitted after this period may not be eligible for a refund, replacement, or return.

We reserve the right to deny or adjust a request if an item is returned damaged, altered, incomplete, used, or in a condition different from when it was received.

Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us first so we have an opportunity to resolve the matter quickly and fairly.

If a payment dispute or chargeback is opened, we may provide relevant documentation to the bank or payment provider, including order confirmations, tracking information, delivery records, customer communications, and other information related to the transaction.

We reserve the right to restrict or refuse future purchases when there is evidence of fraudulent activity, abuse of this policy, or repeated misuse of the ordering process.

Preventing Fraud and Policy Abuse

To maintain a fair experience for all customers:

  • Refund and replacement requests may require photos, videos, or other supporting information

  • Only one claim may be submitted for the same item or issue

  • Duplicate claims for the same order may not be processed

  • We reserve the right to deny requests that appear fraudulent, abusive, or inconsistent with this policy

Need Help?

If you have questions about this policy or need assistance with an order, please contact our customer support team at:

support@shopiqusa.com

Thank you for shopping with ShopIQ USA. We appreciate your business and are committed to providing a positive shopping experience.